You know your business. We build the software.

We acknowledge we are gathered on Treaty 1 Territory and that Manitoba is located on the Treaty Territories and ancestral lands of the Anishinaabeg, Anishininewuk, Dakota Oyate, Denesuline and Nehethowuk Nations.

We acknowledge Manitoba is located on the Homeland of the Red River Métis.

We acknowledge northern Manitoba includes lands that were and are the ancestral lands of the Inuit.

We respect the spirit and intent of Treaties and Treaty Making and remain committed to working in partnership with First Nations, Inuit and Métis people in the spirit of truth, reconciliation and collaboration.

These Terms of Service set out the general framework for professional services, software delivery, and related offerings from ATCode (“ATCode,” “we,” or “us”) to our clients. A signed statement of work, order form, or master agreement that references these Terms (each, an “Agreement”) governs the specifics of your engagement and prevails over these Terms where they conflict.

Corporate status and service territory

ATCode is a Canadian corporation registered in Manitoba. We provide services to clients in Canada and in other countries where lawfully permitted, subject to each Agreement and applicable regulatory requirements (including export, sanctions, and data-protection rules). References to “Canada” in these Terms mean the provinces and territories of Canada where we are lawfully engaged to perform services.

Governing law and dispute resolution

These Terms and each Agreement are governed by the laws of Canada, without regard to conflict-of-law rules that would apply another jurisdiction. Except where restricted by applicable law or varied in a signed Agreement, disputes arising out of or relating to these Terms or the services shall be resolved through binding arbitration seated in Manitoba, in English, in accordance with recognized arbitration rules agreed in the applicable Agreement or, if silent, as reasonably designated by ATCode.

Commercial and delivery terms

Work is planned and billed on a milestone basis under each Agreement. Changes that materially affect scope, schedule, or fees are documented and approved before execution. Ownership of bespoke deliverables transfers as stated in the Agreement, customarily upon payment of the associated fees unless otherwise specified. Where we provide managed services expressly identified as such, we target 99.5% availability for covered workloads unless a different service level is documented in writing.

Operational standards

• Hosting geography, regions, and sub-processors are set out in the Agreement or order. Where no region is specified, we typically use Canadian cloud regions; deployments elsewhere require documented client consent and appropriate safeguards for cross-border processing.
• Third-party software included in deliverables is identified in delivery documentation with SPDX license identifiers where practicable.
• Material security incidents affecting client data are communicated without undue delay, with an initial notice within twenty-four hours where feasible, and a written summary or post-incident review within five business days unless law enforcement or a regulator directs otherwise.

This Privacy Policy describes how ATCode (“ATCode,” “we,” “us,” or “our”) handles personal information in connection with this website, business development, and the professional services we deliver under client agreements. It should be read together with any project-specific privacy addendum or data-processing terms in your statement of work, order form, or master services agreement, which control where they provide greater detail.

Information we collect

We limit collection to what is reasonably necessary for the purposes below. Categories may include: business contact details (name, employer, email, phone); account or authentication identifiers where you use secured systems we operate; content you or your organization voluntarily provide for scoping and delivery (for example briefs, tickets, designs, and configuration); and technical metadata generated in the ordinary course of operations (such as access logs, security telemetry, and diagnostic information).

How we use information

We use personal information to respond to inquiries; negotiate and perform contracts; deliver, secure, and improve our services; communicate about engagements; meet legal, regulatory, and professional obligations; and assert or defend legal claims. Where consent is required under applicable law, we obtain it before processing that falls outside these purposes.

Security and access controls

We employ administrative, technical, and organizational measures appropriate to the sensitivity of the information we process. Data in transit is protected using modern transport security (for example, TLS 1.3). Data at rest is encrypted using industry-standard algorithms (for example, AES-256) where supported by the underlying platform. Access to production systems and client environments is restricted, authenticated, and monitored; privileged access is subject to multi-factor authentication and periodic review.

Retention and deletion

Retention periods depend on the nature of the relationship and our legal obligations. Unless a longer period is required by law, regulation, or an active Agreement, project and client artifacts are generally retained for twelve months following the end of the engagement, after which they are deleted or anonymized where feasible. You may request earlier deletion subject to contractual and legal constraints.

Cross-border processing

Our personnel and subprocessors may process information in Canada and in other jurisdictions where we lawfully operate. When personal information is transferred across borders, we implement safeguards consistent with applicable law and with the commitments set out in your Agreement or privacy addendum.

Your inquiries

To exercise access, correction, or deletion rights available to you under applicable privacy law, or to ask a question about this Policy, contact support@atcode.ca. We may need to verify your identity and confirm authority before fulfilling certain requests.

Changes to this policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page; material changes will be communicated through reasonable means where the law requires or where we otherwise deem appropriate.